PLEASE NOTE DUE TO COVID-19, THERE MIGHT BE DELAYS DURING THIS TIME. OUR ICY BEAUTY TEAM ARE WORKING HARD TO DELIVER YOUR NEW GOODIES AS SOON AS POSSIBLE AND APPRECIATE YOUR PATIENCE.
Nothing makes us happier than you receiving our Icy Beauty Studio packages as soon as possible. We will usually dispatch your orders within 72 hours business days and Australian time (AEST) upon receipt of your order. Please allow 2 days to dispatch during peak and promotional period.
Icy Beauty Studio is not liable for parcels missing if the receiver chooses to give the courier authority to leave and will not refund or replace the item.
Free Australian shipping on orders $65AUD and over
Australian Standard delivery (5-10 working days) $9.99 AUD
Australian Express delivery (2-4 days) $15.00 AUD
New Zealand Orders
Free New Zealand shipping on orders $100AUD and over
New Zealand standard delivery (5-10 working days) $15.00 AUD
New Zealand Express delivery (2-4 days) $30.00 AUD
Free International shipping on orders $195AUD and over
International standard delivery (5-12 working days) $40.00AUD
It is our mission to make you completely happy and satisfied with every purchase. We offer a 30 day returns and exchange policy when you meet our following requirements:
- Items must be in its original packaging, unused and in perfect condition
- The items of receipt is returned within 30 days otherwise we will not refund or exchange past that period
- Shipping costs are non-refundable and you will be responsible for paying for your own returns shipping
Faulty items must be reported to our Icy Beauty Team as soon as possible. We will need video and photo evidence of the faulty item to dispute with the carrier. If the item has been confirmed by our team to be 'faulty', we will issue a full refund or exchange of the same.